JustRemote
Only accepting applications from: Australia
Full-Time Role, remote, Sydney timeline
Monday - Friday 9am - 5pm AEST/AEDT
Timing will adjust depending on daylight savings changes (an hour either side)
Job Highlights:
Paperform’s Vision and Mission
Paperform is an Aussie, bootstrapped, SaaS company that launched in late 2016, and now has thousands of customers from across the globe. We’re a small, agile team, and we’re growing fast!
Paperform’s mission is to bring business owners back to life by giving people the digital tools and support they need to build set-and-forget solutions. We want to see everyone have more time for the people and things they love.Our core product is an online form builder like no other; Paperform is your digital Swiss Army Knife that does everything short of open bottles. It combines serious digital smarts with beautiful design to create endless possibilities. Our no-code editor is built from the ground-up for anyone to master, with no techno-geek skills needed… unless you want to flex some big nerd muscles, then we’ve got you covered too. You won’t believe all the things you can create. Educate and entertain. Persuade, sell, and solve problems. If you can dream it, you can Paperform it.
Our mission as a Customer Success Team is to be Product experts and educators. Our Customer Success Team doesn’t just provide answers, they find the best solution for each user or lead's use-case and show them how they can implement it. Get ready to hear lots of praise for your nerd skills from everyday people looking to implement functionality and flows.
The role
We are looking for a full-time Customer Success Specialist who is based on a Sydney (AEDT/AEST) timeline.
We’re after someone who will be like a dog with a bone when it comes to troubleshooting, who is passionate about knowing every facet of our Product, and gets a huge kick out of working with Excel-style calculations (check out our “Calculation” feature for context!). This is a super nerdy role. Above all, we want a candidate who is able to build a rapport with our user-base and carries on our solid reputation for excellent customer support. During the week, you’ll be supporting our users as first response, troubleshooting technical queries, improving and creating educational resources, and working closely with our Product Team. Being able to multi-task well is key in this role.
An ideal candidate will be self-motivated, take initiative and ownership of their responsibilities, and be extremely competent in solving problems without needing to be micromanaged. Working as part of a remote team you will be expected to be able to communicate clearly with the team over a variety of different mediums (video calls, Notion, Slack etc.), be comfortable with raising issues or questions along the way, and providing insights.
Although our main office is based in Sydney, Australia, we have a remote global Team. To work for us you need a stable internet connection, a passion for getting stuff done, outstanding communication skills, and to be obsessed with details. We have clear core values that drive the way we work:
Important Skills & Experience
We are looking for an enthusiastic and quick learner who is ready to jump into customer support and content role. The most important skills for this job are:
$70K AUD per annum salary plus super
Paid parental leave in addition to government entitlements
Work from your home. We’re a global team and we’re remote-first. We’ll also provide a monthly stipend to cover off-desk hire in a space of your choice if you prefer not to work from home.
We want to ensure you have all the equipment needed to do your job well. We’ll provide you with the tech, software, and professional development costs you need.
We cover all costs of company travel, including our team retreat in Sydney (woohoo!).
We give you the opportunity to work alongside everyday folks who need nerdy solutions so they can achieve their goals - our work is meaningful and rewarding.
We are extremely transparent about how we run Paperform as a SaaS company - we meet a few times a month to go over how the business is doing and share what we’re learning with the entire Team.
Paperform is an Aussie, bootstrapped, SaaS company that launched in late 2016, and now has thousands of customers from across the globe. We’re a small, agile team, and we’re growing fast!
Paperform’s mission is to bring business owners back to life by giving people the digital tools and support they need to build set-and-forget solutions. We want to see everyone have more time for the people and things they love.Our core product is an online form builder like no other; Paperform is your digital Swiss Army Knife that does everything short of open bottles. It combines serious digital smarts with beautiful design to create endless possibilities. Our no-code editor is built from the ground-up for anyone to master, with no techno-geek skills needed… unless you want to flex some big nerd muscles, then we’ve got you covered too. You won’t believe all the things you can create. Educate and entertain. Persuade, sell, and solve problems. If you can dream it, you can Paperform it.Working for us
Paperform is an Aussie, bootstrapped, SaaS company that launched in late 2016, and now has thousands of customers from across the globe. We’re a small, agile team, and we’re growing fast!
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