Only accepting applications from: United States
Do you enjoy working with people, solving problems, and going above and beyond for customers? Do you have a get stuff done attitude and are looking to join a great team that offers flexibility and balance? Look no further as we are currently seeking an amazing individual to join our team as a Customer Success (CS) Specialist. What’s a CS Specialist? Well, to us here at Qualio, Customer Success is an incredibly important position that is the first point of contact to help our customers utilize our technology to the fullest extent and partnering with their teams to deliver a stellar initial deployment of Qualio.
As a CS Specialist, you will work directly with our customers and our Customer Success Managers (CSMs) to focus on delivering positive customer satisfaction in every interaction and ensuring that every customer is getting the highest value from their investment in Qualio. We view our CS Specialists as the experts on our software and how Qualio can be used by everyone within a customer’s organization.
What will I be doing?
You will be resolving customer queries, recommending solutions and guiding users through our product’s features and functionalities. You will also be working with our customers through our implementation process, working closely with our CSMs and product team to get new customers up and running on Qualio quickly while providing top-notch service.
To be successful in this role, you should be an excellent communicator who is able to earn our customers’ trust. Ultimately, you will help establish our reputation as a company that offers world-class customer support post-sale and be a key contributor to the overall success of our customers.
As a Customer Success Specialist, you will
We’d also like you to have:
…And be aligned to our values:
In addition to playing an important role at Qualio, you’ll receive:
Qualio takes the pain out of quality management and regulatory compliance for the entire Life Sciences ecosystem.
At Qualio, our mission is to help teams building life-saving products get to market in less time, with less cost and less risk. We're bringing fresh thinking to a slow-moving industry that's ripe for change, and it's working - Qualio is the #1 fastest growing platform for emerging life sciences companies and is used in over 75 countries.
Qualio is the first quality platform that helps life sciences companies become quality-driven and accelerate growth. At its foundation is a modern QMS that enables companies to move from disconnected sources, tools and data to streamlined workflows and powerful insights using software that is simple and fun to use.
Our team is global, with offices in San Francisco, CA, Dublin, Ireland, and Wroclaw, Poland. Join our team today to share in the experience and learn from incredibly talented people from all over the world.
Our culture and values are central to everything we do. If they describe you, and the people you'd like to work with then we'd love to talk.
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