Customer Support

contract
Fully Remote

Open to all applicants globally!

We are looking to add a Customer Support Associate to our team – someone who loves delighting customers while solving complex issues.

Clearbit is a rapidly growing SaaS company looking for talented and experienced B2B customer success folks to take us to the next level. We often compete (and win) against companies 10x our size, and we’re looking to grow rapidly over the next year.

Key responsibilities:

  • Proactively and reactively handle urgent customer issues by email, and respond to and triage customer feedback.
  • Work with a diverse customer base on an ongoing basis, guiding, troubleshooting and filing bugs as they arise, consulting customers of solutions and best practices

Experience

  • You handle stressful customer interactions with thoughtfulness and ease
  • You’re all about the details
  • You prioritize tasks based on urgency and importance
  • You are familiar with Zendesk (automations, routing, guides, user permissions, etc) and working with SLAs
  • You are comfortable in ambiguity and self sufficient in trying to find the solution
  • You are a self-sufficient problem-solver and always put customers first
  • You have excellent communication skills

Clearbit Values

Care (Give a shit)

Empathize with customers. Take the time to understand their frustrations, needs, and desires.

Craft (Master it)

Own your craft. Never stop learning and improving.

Team (Work together)

Teamwork makes the dream work. Fill gaps. There’s no such thing as “it’s not my job.”

Truth (Say it)

Be upfront and candid. Say it like it is. Hold yourself and others accountable.

Initiative (Be resourceful)

Don’t wait for permission. Figure it out — or figure out who can.

Fun (Have it)

Don’t take yourself too seriously — life is short.

Salary and Perks

Competitive pay and contract remote working opportunity.

About Clearbit

Clearbit is the marketing data engine for all of your customer interactions.

Clearbit is the marketing data engine for all of your customer interactions. Deeply understand your customers, identify future prospects, and personalize every single marketing and sales interaction.

Clearbit is the marketing data engine for all of your customer interactions.

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