Customer Support Engineer

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Participate in ongoing personal learning including active participation in team training and development.
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

• Background in deploying and debugging complex systems
• Understanding of distributed systems, Hadoop, cloud technologies, security, and DBMSs
• Ability to navigate a complex Java codebase
• Strong communication skills
• Ability to function in a fast-paced dynamic environment
• Curiosity to learn and explore various approaches and solutions
• Big Data experience (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes knowledge
• Cloud technologies (AWS, Azure, GCP)
• Security skills including Authentication (LDAP, OAuth2.0), Authorization technologies, and SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure
• Languages: SQL, Java, Python, Bash

Pay range: $95K - $120K

• Competitive pay
• Attractive stock grants
• Flexible paid time off
• Comprehensive benefits offering with equity packages