Customer Support Operator

permanent
Fully Remote

Open to all applicants globally!

We’re looking for a dynamic, open-minded individual who will join our remote Support Team on a full-time basis, and get behind our mission to change societal perceptions on dating, sexuality, gender, kink and relationships.

At Feeld, we celebrate the universal human desire to connect with others and we’re building a product that brings together couples and singles across the gender spectrum for honest conversations about sex and identity. We’re looking for a dynamic, open-minded individual who will join our remote Support Team on a full-time basis, and get behind our mission to change societal perceptions on dating, sexuality, gender, kink and relationships.

About the role:

We’re looking for a full-time Customer Support Operator available 8 hours a day, 5 days a week. The primary responsibilities of this role are answering customer queries in writing, reporting bugs and helping to keep our public documentation up to date and our community safe. You will have the opportunity to help us improve our internal processes by challenging them or bringing new ideas to the table. Feeld is a fully remote, flat, non-hierarchical organisation – the spirit of experimentation lives in our structure as much as our product.

Experience

About you:

  • Strong problem solver
  • Excellent communication skills, in particular written communication skills
  • Powerful sense of empathy
  • Emotionally resilient
  • Customer-facing experience
  • Team player (we’re a small team and working together is crucial to meet our objectives)
  • Technical aptitude and a fast learner
  • A passion for our product’s aims
  • Additional languages a bonus
  • Familiarity with Slack, Intercom, Notion, Clubhouse preferred
  • Preference for candidates in European time zones

Salary and Perks

  • Flexible working hours
  • Unlimited holidays
  • Fully remote
  • Annual retreats
  • Transparency – open data, open salaries
  • Access to the Feeld Flat in Porto, Portugal
  • A talented, friendly team to work alongside you

About Feeld

Feeld is a dating platform for open-minded couples and singles. We believe nothing is more unpredictable or less binary than human desire. Open to all genders and sexual identities, Feeld is dedicated to creating an inclusive space where everyone can be honest with themselves while being responsible towards others.

Founded in London in 2014, Feeld is a fully remote, design-led company built upon an ethos of transparency and openness. This commitment extends to our operations, which is why Feeld is as an entirely independent and flat organisation.

Feeld has no physical office; our organisation is spread across 10 cities around the world with over 26 members. Our interest in human sexuality inspired us to create a more fluid working environment that is designed to give each member the autonomy they need to fulfil their vision.

Feeld is a dating platform for open-minded couples and singles. We believe nothing is more unpredictable or less binary than human desire. Open to all genders and sexual identities, Feeld is dedicated to creating an inclusive space where everyone can be honest with themselves while being responsible towards others.

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