Applicants must reside in: United States
Are you interested in being part of a company that is at the forefront of the eCommerce revolution? Are you a people-person? Do you enjoy working with customers to identify their pain points and how you can help the customer’s e-commerce business? Do you want to work from anywhere?
Solid Commerce is hiring a Customer Service Representative to manage inbound service and support inquiries. You will be asked to own the support experience which may include but is not limited to, researching, troubleshooting and resolving customer technical support issues. Critical thinking will be crucial in this role, as will the ability to work through both simple and multi-step requests from our client base. The primary purpose of this role is to ensure customer satisfaction and resolution of inquiries.
Responsibilities Overview (this is not an exhaustive list):
Experience (minimum of 2 years):
Solid Commerce is an integrated Software as a Service (SaaS) platform and solution that addresses eCommerce management needs.
We help online sellers manage listings, inventory and orders across multiple online channels including Amazon, eBay, Walmart, Jet, Overstock, NewEgg, Sears.com and 30+ other online marketplaces. We integrate with every major shopping cart including Shopify, Magento, Volusion, Bigcommerce, 3dcart, and others.
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