Customer Support Specialist

• Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
• Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
• Carry your own weight in ticket volume (approximately 25 interactions per day).
• Assist customers with the Bloomerang software.
• Ensure proper software utilization by each customer.
• Conduct new customer implementations and training.
• Develop and deliver training webinars to both customers and internal employees.
• Write and create help documents and videos.
• Assist with general software quality assurance and testing.
• Provide software design and functionality feedback to the Product Development team.

• Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
• Problem tracking skills to determine trends or patterns to client system problems.
• A background in providing top-notch customer service.
• Superb written and verbal communication.
• The ability to solve problems quickly.
• Keen troubleshooting ability, and general comfort with computers and software technology.

Pay range: $18 - $22p/h

• Generous health, vision, and dental insurance options
• Access to HealthiestYou healthcare service
• Competitive PTO package with 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave
• 401k match
• All necessary equipment provided