Customer Support Specialist

• Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
• Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
• Carry your own weight in ticket volume (approximately 25 interactions per day)
• Assist customers with the Bloomerang software
• Ensure proper software utilization by each customer
• Conduct new customer implementations and training
• Develop and delivering training webinars to both customers and internal employees
• Write and create help documents and videos
• Assist with general software quality assurance and testing
• Provide software design and functionality feedback to the Product Development team

• Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
• Problem tracking skills to determine trends or patterns to client system problems
• A background in providing top-notch customer service
• Superb written and verbal communication
• The ability to solve problems quickly
• Keen troubleshooting ability, and general comfort with computers and software technology

Pay range: $18 - $22p/h

• Generous health, vision, and dental insurance options
• Access to HealthiestYou, a healthcare service offering 24/7 doctor access
• Competitive PTO package including 20 PTO days, 3 flex days, 4 volunteer days, and 12 paid holidays
• Paid parental leave
• 401k match
• Equipment provided for success
• Eligible for a discretionary bonus