Applicants must be able to work 8 hours overlap with UpLead's working day (Walnut, CA, USA)
The Customer Support team at UpLead is looking for a remote (work-from-home) all-star who is looking for a long term opportunity with a fast growing company. This role is 100% remote (work-from-home).
About the Role
We’re looking for a Customer Support Specialist to be a core contributor to our fast growing organization. Our ideal candidate is technically savvy, truly cares about customer success, and has experience teaching and troubleshooting software. If you’ve worked in B2B software (SaaS) in the past that is a major plus.
The Customer Support Specialist will be responsible for managing customer support requests via email, chat, and phone. You’ll also be responsible for doing live demos of our platform with customers over a Zoom conference, as well as working with our development and leadership team on product improvements.
UpLead is an online B2B sales prospecting tool with thousands of happy customers worldwide.
We help businesses grow by enabling them to quickly identify and connect with new customers. Our best-in-class prospecting tool provides a database of 46+ million contacts in over 200 countries that our customers use to grow their business faster.
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