Customer Support Specialist

permanent
Fully Remote

Applicants must be able to work 8 hours overlap with UpLead's working day (Walnut, CA, USA)

The Customer Support team at UpLead is looking for a remote (work-from-home) all-star who is looking for a long term opportunity with a fast growing company. This role is 100% remote (work-from-home).

About the Role

We’re looking for a Customer Support Specialist to be a core contributor to our fast growing organization. Our ideal candidate is technically savvy, truly cares about customer success, and has experience teaching and troubleshooting software. If you’ve worked in B2B software (SaaS) in the past that is a major plus.

The Customer Support Specialist will be responsible for managing customer support requests via email, chat, and phone. You’ll also be responsible for doing live demos of our platform with customers over a Zoom conference, as well as working with our development and leadership team on product improvements.

Responsibilities:

  • Apply your knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues.- Understand the UpLead product in depth in order to deliver the best support.
  • Manage and efficiently resolve customer support requests using email, chat, and phone.
  • Escalate unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.
  • Go the extra mile to ensure our customers love us!

Company Values

  • Customer Driven
  • Ambitious
  • Improving Always
  • Nimble

Experience

  • Excellent English communication skills (fluent or native)
  • 2+ years of experience in customer support, customer success, sales, engineering, product management, or similar. SaaS/Software experience is a plus.
  • Self-starter, entrepreneurial, hungry, passionate and tech-savvy
  • Strong analytical, troubleshooting, and problem solving skills
  • A desire to work closely with customers in sometimes tough situations
  • Your hungry and quick to learn.
  • Excellent written and verbal communication skills. Your able to explain concepts clearly and concisely.
  • Your looking for a long term position.
  • This is a long term opportunity, not a short time placement.
  • Must be available to work on PST time zone (8am to 5pm PST).

Salary and Perks

  • Remote working
  • Competitive pay

About UpLead

UpLead is an online B2B sales prospecting tool with thousands of happy customers worldwide.

We help businesses grow by enabling them to quickly identify and connect with new customers. Our best-in-class prospecting tool provides a database of 46+ million contacts in over 200 countries that our customers use to grow their business faster.

UpLead is an online B2B sales prospecting tool with thousands of happy customers worldwide.

View all customer service jobs

Remote Jobs Weekly

Just the remote jobs you want sent straight to your inbox weekly.