Enterprise Customer Success Manager

• Monitor the health of the portfolio and manage the client life cycle.
• Work with internal teams to ensure client engagement with Newsela’s solutions.
• Manage customers through the Newsela Customer Journey.
• Partner with Sales, Marketing, and Support teams.

• 3+ years of enterprise level CSM experience in Educational Technology.
• Demonstrated history of hitting and exceeding company OKRs.
• Capability to drive customer retention and forecast accurately.
• Manage a portfolio of clients and build strategic plans.
• Proven history of partnering with Sales teams to achieve revenue goals.
• Regular travel to meet with customers and prospects, depending on business needs.
• Gainsight and Salesforce (SFDC) experience is a plus.

Pay range: $85K - $88K

• Incentive stock options.
• Comprehensive medical benefits with employer contribution.
• Financial benefits such as a 401(k) plan with employer match.
• Flexible PTO plus 10 company holidays and winter break.
• Professional development allowance for external learning opportunities.
• Pet insurance, free access to the Calm app.
• Inclusive benefits for supporting families such as parental leave, fertility support, and adoption.