Field Support Representative - FL

• Visit clients onsite across Florida and support members in navigating their Sidecar Health plans
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
• Assist Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
• Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

• Access to reliable personal transportation and willingness/ability to drive across Florida
• Reliability, strong communication, and accountability
• Ability to problem-solve in real-time
• Ability to teach members about Sidecar Health best practices
• Desire to grow and develop within the company
• Strong empathy and relationship skills
• Open schedule availability
• Bilingual (preferred)
• Healthcare and/or insurance experience (preferred)

Pay range: $42K - $52K

• Competitive salary and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company