IT Support Analyst

• Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests
• Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level
• Escalating Tier 2 and Tier 3 issues effectively
• Owning and maintaining IT hardware and logistics
• Assisting the IT Department in various projects and tasks when needed
• Being onsite at the corporate office for a minimum of 3 days per week

• Must have 1-2 years prior experience in a customer service role
• Must have general IT experience with Windows and Mac Operating Systems and hardware
• Experience supporting customers remotely and in person
• Strong time management and organizational skills
• Strong business writing/oration skills
• Prior experience in a Tier I IT support role is a strong plus
• Shipping/Receiving experience is a strong plus

Pay range: $50K - $60K

• Incentive compensation
• Bonus
• Restricted stock units
• Benefits