IT Support Specialist

permanent

Fully Remote

Only accepting applications from: United States

Be the “Go-to-Person- for IT helpdesk requests
Diagnose and provide IT support for staff as required
Work with the HR and Security team to manage onboarding and offboarding activities
Set up and deploy laptops, devices, software, and other hardware
Assist with shipping and receiving of hardware assets
Manage MDM system, including BYOD
Maintain the firm's inventory of all IT assets
Manage and secure endpoint devices at the direction of the Security Team
Provide training to staff on IT-related topics
Assist with change management and procurement activities
Other related duties as required

Experience

3+ years of experience in an IT support or helpdesk role
Experience with cloud-centric environments and cybersecurity capabilities
Experience with traditional on-prem LAN/WAN environments
Strong analytical and problem-solving skills
Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
Available for on-call rotations and after-hours responses as needed