JustRemote
Junior Customer Support Specialist
Only accepting applications from: United States
- Respond to email, live chat, and phone inquiries from existing customers and prospects
- Advise customers on the best way to use the software to meet their needs
- Track customer interactions in Salesforce
- Assist prospects during their trial period to ensure they understand the product functionality
- Serve as a conduit for customers to communicate product and feature requests to Product Managers
- Assist our Customer Success Managers in dealing with large customers
- Contribute to the Support Knowledge-base
- Conduct product demos for prospects
- Conduct Onboarding and Account Reviews for existing customers
Experience
- Experience working directly with customers, at least 1-2 years, preferably in SaaS
- Excellent communicator, including written and verbal English
- Attention to detail
- Obsessed with customer experience
- Growth mentality with a self-motivated approach to learning and development
- Comfortable working with technology including web and mobile applications
- Experience with Intercom and Salesforce is a plus
- Available to work 8am-5pm UTC+8
Salary and Perks
- Unlimited PTO policy
- Company offsite and small group meetups
- Social time activities
- Equity for all full-time roles
- Generous health insurance for US employees and their families including dental and vision plans
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