Manager, Customer Operations (Revenue Operations)

permanent

Fully Remote

Only accepting applications from: United States

Design and optimize customer-centric processes for continuous improvement.
Support organizational change by rolling out new processes and systems and supervise adoption.
Analyze trends using data from customers, individuals, and systems to provide insights.
Identify gaps and promote process and design improvements using data analysis.
Leverage AI to drive retention and expansion, designing workflows to catch churn risks and spot opportunities.
Manage customer lifecycle programs, improving onboarding, adoption, renewal, and growth processes.
Run weekly renewal forecast in collaboration with Customer Success leadership.
Develop digital and tech-touch strategies for customer engagement across broad audiences.
Lead and grow a team, ensuring clear communication from top to bottom.
Use customer data to drive action through health scoring and early-warning metrics.
Collaborate with Customer Success, Product, and Revenue leadership to translate insight into actionable pipeline.

Experience

5+ years of experience in Customer Success or Account Management.
5+ years of experience in Customer Operations or Revenue Operations, with at least 2 years in people leadership.
Experience in implementing AI or automation in a customer-facing setting.
Strong analytical skills with a focus on measuring impact of processes and programs.
Experience with complex software and fluency with tools like Salesforce and Outreach.
Excellent communication skills and ability to prioritize in a fast-paced environment.
Bachelor's degree or equivalent experience.

Pay range: $120K - $155K

Flexible time off
401k plan
Generous medical, dental, and vision coverage for full-time employees and dependents
Parental leave program with paid night nurse options and gradual return to work
Infertility/assisted reproductive services benefit
Employee referral bonuses
Office snacks and beverages and fun celebratory events
Diversity and inclusion programs supporting various employee resource groups