Member Support Representative

• Empathetically interact with members during live inbound calls.
• Document interactions and ongoing resolutions for seamless follow-up.
• Ensure member records are accurate and complete.
• Multitask using internal tools to verify eligibility and benefits, communicating this information during calls.
• Field questions about the purpose and importance of telenutrition.
• Match members with the right dietitian and find suitable appointment times.
• Assist members with platform and account troubleshooting.
• Work with internal and external partners on food delivery and grocery ordering queries.
• Maintain accountability when handling sensitive information.
• Collaborate with peers and leaders to find accurate solutions to complex problems.

• Reliable high-speed internet access with minimum speeds of 100 Mbps download and 20 Mbps upload.
• Experience working in a support role, either in person or on live calls.
• Ability to communicate complex information concisely in writing.
• Experience handling sensitive information, including PII and PHI, with a basic understanding of HIPAA.
• A private, secure, and quiet workspace.
• Flexible availability, including weekends, from 8:00 AM to 8:00 PM PST.

Pay range: $22.60p/h

• Remote-First Company
• Generous time off
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• Registered Dietitian Sessions
• Wellness reimbursement