Mid-Market Customer Success Manager

• Manage a portfolio of mid-market accounts as a go-to partner for district leaders.
• Work with districts to identify their goals and build a partnership plan to achieve them.
• Leverage data, tech stack, and customer insights to drive product adoption, renewal, and expansion.
• Ensure customers have support and resources throughout the Newsela Customer Journey.
• Partner closely with Professional Learning team for client-specific professional development training.

• 3+ years experience managing a portfolio of accounts in EdTech.
• Demonstrated ability to drive revenue through growth, retention, and expansion.
• Experience in client success planning with strong relationship building skills.
• Mastery in strategically planning and executing client interactions for satisfaction and renewals.
• Experience with Gainsight and Salesforce (SFDC) is a plus.
• Experience owning renewals as a CSM at an EdTech company is strongly preferred.

Pay range: $95K - $100K

• Incentive stock options.
• Benefits package.