Professional Services Consultant, East

• Work as the initial main point of contact with Outreach customers after a sale is complete
• Provide an exceptional implementation experience to all customers and stakeholders
• Partnering with customers to provide overall platform best practices, influence their GTM strategy, technical configuration, change management methods, and drive team adoption
• Work with existing customers that purchase additional services in areas such as managed services, optimizations, technical audits, and expansions
• Identify new opportunities for additional services and direct customers to the appropriate parties
• Ensure all customer information is documented and managed for seamless team handoffs
• Demonstrate project management excellence and secure customer sign off at project completion
• Ensure successful adoption of the platform during and post go-live
• Take ownership of the post launch handoff of customers to the customer success team
• Influence all levels of leadership ranging from analysts to executive level personnel
• Work with support, product and engineering teams to capture and realize customer feedback
• Develop proficiency in product capabilities and sales process best practices
• Contribute to initiatives, methodologies, assets, and programs within the Professional Services team
• Drive toward resolution of problems and roadblocks with minimal assistance

• 4+ years of experience in professional services, consulting, implementation, or related field
• Proven track record of building trust and developing client relationships
• Experience with project management, managing risk, and adhering to project timelines
• Proactive and self-driven with the ability to understand complex concepts
• Ability to break down ambiguous problems into concrete, manageable components
• Technical aptitude with a track record of learning new tools and processes

Pay range: $65K - $90K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Parental leave program with options for a paid night nurse and gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the Office
• Fun events to celebrate
• Diversity and inclusion programs with employee resource groups