Professional Services Training Consultant

• Partner with Outreach Customer Success, Professional Services, and Partners to understand specific requirements for training engagements
• Facilitate Virtual Instructor-Led Training (VILT) sessions with Outreach customers
• Lead training sessions across a variety of roles within an organization
• Deliver on-site Instructor-Led training sessions with travel 25% or more as needed
• Actively and continuously learn about product functionality, workflows, and Best Practices
• Proactively provide feedback and suggestions for updates to Training methodology
• Act as SME and partner with the instructional design team to ensure all customer facing content delivers a consistent experience and showcases Outreach’s value and best practices

• 2+ years of experience delivering customer training/facilitation, ideally experience in Customer Success, Education/Enablement, Sales, and/or Professional Services
• Exceptional verbal and written communication skills
• Ability to thrive in a fast-paced training environment and embrace frequent change of context
• Consultative approach to training, ensuring agreed-upon learning outcomes are met
• Fluency with operational components of successful training engagements
• Ability to maintain enthusiasm and energy over multiple engagements
• Demonstrated ability to break down complex processes into easy-to-understand concepts
• Familiarity with common sales tools and sales engagement platforms
• Comfortable with virtual training platforms and experience using project processes and tools
• Fluency in facilitation and adult learning best practices
• Flexibility to pivot to meet the needs of learners
• Active participation in professional training industry groups

Pay range: $60K - $90K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Parental leave program with options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the office, and fun events
• Diversity and inclusion programs promoting employee resource groups