Renewal Specialist

• Manage the end-to-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals.
• Prepare and deliver renewal quotes, partnering with Account Executives and Customer Success Managers.
• Proactively engage with customers 90–120 days prior to subscription expiration to review renewal options and secure commitments.
• Identify upsell, cross-sell, and co-terming opportunities during the renewal process.
• Ensure compliance with pricing guidelines, contractual obligations, and approval policies.
• Forecast renewal bookings and maintain accurate renewal data in Salesforce.
• Collaborate with internal teams (Legal, Finance, Operations) to resolve issues and remove barriers to closing renewals.
• Monitor at-risk accounts, flag churn risks early, and support customer retention strategies.
• Maintain detailed records and documentation for audits and compliance.
• Support continuous process improvements and system enhancements related to the renewals lifecycle.

• 2–3 years of experience in SaaS renewals, sales operations, customer success, or account management.
• Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.).
• Excellent communication and negotiation skills, with the ability to influence customer decision-making.
• Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously.
• Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce, NetSuite, or similar.
• Collaborative mindset with a customer-first attitude.
• Bachelor’s degree in Business, Finance, or equivalent work experience.
• Experience working in cybersecurity, identity management, or enterprise software environments.
• Familiarity with global regions (EMEA, APAC, LATAM) and renewal practices across those markets.
• Bilingual (English/Spanish or other languages) is a plus.

Pay range: $25 - $36p/h

• Competitive compensation, equity, and benefits.
• Work with cutting-edge technology in the identity governance space.
• Be part of a fast-growing, innovative company with global reach.
• Enjoy a collaborative culture focused on growth, integrity, and customer success.