Sales Support Coordinator

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As a Sales Support Consultant on FICO’s Global Customer Assessment Support Team, you will play a critical role in supporting our sales efforts by assisting with customer risk and regulatory compliance inquiries and the sales organization with Requests for Proposal (RFPs). You’ll work closely with various departments and subject matter experts to gather information, find the right people to answer complex questions, and ensure smooth coordination of meetings. If you thrive in a dynamic, customer-facing role that combines project management and collaboration, this is a great opportunity for you! – Hiring Manager

What You’ll Contribute

• RFP and Inquiry Support: Collaborate with the sales team to gather essential information for responding to RFPs and customer inquiries, ensuring timely and accurate documentation.
• Project Management & Coordination: Manage incoming customer assessment requests by reviewing for completeness, pre-qualifying based on relevant contracts, and tracking progress from start to finish.
• Meeting Coordination: Proactively identify the appropriate subject matter experts across departments and coordinate meetings to facilitate responses to customer assessmentsquestions and audits.
• Customer Assessments: Lead end-to-end customer assessment/audit projects, including scheduling, completing questionnaires, and managing documentation requests.
• Vendor Risk Audits: Support both remote and onsite third-party vendor risk assessments/audits as requested by FICO’s customers.
• Remediation Planning: Assist in addressing customer-reported findings/gaps, developing approved remediation plans, and driving these issues to closure.
• Stakeholder Communication: Provide regular status updates to customers and internal stakeholders, addressing any potential scheduling conflicts or risks to the project.
• Process Documentation: Contribute to the development and maintenance of team process documentation and assist in managing project-tracking reports.
• Sales Operations Support: Assist the Sales Support team with ad hoc reporting, analysis, presentations, and other operational tasks as needed.

• RFP Expertise: Experience supporting RFP responses, ensuring the accuracy and timely delivery of required information.
• Meeting Coordination: Proven ability to identify the correct stakeholders within the organization to answer questions and coordinate cross-functional meetings.
• Project Management Skills: Ability to manage multiple concurrent projects, ensuring deadlines are met and deliverables are accurate.
• Customer Service Focus: Strong interpersonal skills, with the ability to build and maintain positive relationships with customers in a pre and post-sales setting.
• Collaboration Skills: A collaborative team player who can work across departments to solve problems and achieve goals.
• Detail-Oriented: Strong organizational skills with a keen attention to detail, ensuring the quality and accuracy of all deliverables.
• Problem-Solving: Excellent analytical and critical thinking skills to research and resolve customer issues effectively.
• Proactive & Adaptable: A self-motivated, proactive approach with the ability to prioritize tasks and respond quickly to customer needs.
• Technical Knowledge: Basic understanding of business operations, IT security, Salesforce.com, and compliance assessments preferred.
• Bilingual (Preferred): Proficiency in both English and Spanish is highly desirable.
• Attention to Detail: #your favorite organizational tool or content management tool on your resume.

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $56,000 to $77,000 with this range reflecting differences in candidate knowledge, skills and experience.