Seasonal Customer Service Representative - 2025 Texas

• Provide excellent customer service through various channels, including live chats, emails, and phone calls
• Address customer inquiries, concerns, and issues promptly and professionally
• Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
• Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
• Use support tools & training including our knowledge base to provide a seamless customer experience
• Identify opportunities for improving the customer experience and share those with Customer Service leadership
• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

• A Bachelor’s degree or equivalent work experience
• 1+ years of experience working in a customer service setting (preferably at a premium brand)
• 1+ years of experience of building customer relationships and resolving customer complaints
• 1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction
• Excellent written and verbal communication skills
• High attention to detail, are organized, and able to follow through
• Experience with Salesforce or other CRM software a plus

Pay range: $16.19 - $17.65p/h

• Paid Sick Leave
• Minted Friends and Family Discount
• Access to employee perks portal