Seasonal Customer Service Representative - 2026 (Texas & Western US)

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
• Leverage detailed internal knowledge base to augment your service approach and help find answers to customer questions.
• Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations.
• Document customer interactions thoroughly and accurately within Salesforce or other CRM platforms while adhering to data policies.
• Identify operational errors or platform friction points and share proactive insights with leadership to improve customer journey.
• Maintain a high bar for quality in interactions, being accountable for availability and efficient time management.

• A Bachelor’s degree or equivalent work experience.
• Experience working with high-end customers, with responsibility for problem-solving and customer satisfaction.
• Experience handling inbound contact volume and familiarity with contact queues.
• Experience with design-related work such as photo printing and design files.
• Excellent written communication skills for structured, professional responses.
• High attention to detail, strong organizational habits, and ability to context-switch effectively.
• Experience using omni-channel CRM platforms and quickly learning new technologies.

Pay range: $17.62 - $19.19p/h