Seasonal Customer Support Contractor (United States & Canada)

• Provide extraordinary support to customers during tax season ensuring peace of mind for all crypto users.
• Work directly with users on a wide range of complex tasks, resolving an average of 40 support tickets each week with exceptional quality.
• Maintain a customer satisfaction (CSAT) score of at least 85%.
• Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues.

• 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
• Able to connect deeply with customers, understand needs and communicate with Empathy
• Effortless navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc.)
• Independently prioritizes work to get back to customers efficiently
• Identifies opportunities to communicate proactively to engage with customers
• Seeks solutions for complex crypto problems
• Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity.
• Understands that the job is to help and enable customers; positions all communications with that in mind.

Pay range: $55 - $69p/h