Senior Customer Success Manager, East

• Build strong, trusted relationships across customers’ organizations and guide them through their Webflow journey.
• Understand customers’ goals, workflows, and tech stack to enhance their use of Webflow's platform.
• Lead account strategy and coordinate cross-functional teams for adoption and impactful outcomes.
• Identify opportunities for expansion and new use cases, aligning with customer growth.
• Conduct executive conversations to discuss progress, risks, and prove Webflow's essential value.
• Collaborate with Sales, Technical Architects, and Service Providers to ensure successful launches and renewals.
• Provide customer insights to improve product direction and enhance the Enterprise experience.

• 5+ years of experience advising Enterprise customers in a SaaS or digital experience environment.
• BA/BS degree or equivalent experience.
• Ability to analyze customer business using financial and industry data to identify risks and opportunities.
• Strong organization and project management skills in fast-paced environments.

Pay range: $137K - $237K

• Equity (RSUs) in the company for permanent employees.
• Comprehensive medical, dental, and vision plans.
• Paid parental leave and inclusive care for family planning and transitions.
• Flexible vacation, paid holidays, and sabbatical programs.
• Access to mental health resources, therapy, and coaching.
• 401(k) with employer match in the U.S., and global retirement savings support.
• Monthly stipends for work and wellness expenses.
• Eligibility for annual WIN bonus program.