Open to all applicants globally!
You will be working cooperatively with the Sales, Support, Professional Services, Documentation, Product, and Engineering teams to help our customers realize their business objectives through the use of Pantheon’s platform. Reporting to the Manager of Customer Success, you will build an understanding of the customer’s needs and proactively help identify ways in which they can interact with Pantheon to increase their productivity and results. Our Customer Success Managers partner with customers to ensure they are getting the most value possible from our platform.
Working directly with our largest customers and partners, you will support their growth and provide a knowledgeable, responsive and a personable point of contact during their entire lifecycle. In this role you will deliver quarterly business reviews that include detailed information about platform use, site health, best practices, and opportunities for early access to platform features. Ultimately, this team partners with our Account Managers and together, is responsible for retaining and expanding our current customer relationships, as well as fostering goodwill and positive advocates throughout the Pantheon customer-base and larger community, which can come in the form of partner referrals, testimonials, and case studies.
Pantheon’s core company values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We’re enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!
Cool Stuff You’ll Do
What You Bring to the Table
Bonus Points for
Pantheon is the only WebOps platform built from the ground up for agility.
We help our customers win, where digital experience starts and matters most – their websites. We empower teams of developers, marketers, and IT professionals to focus on delivering business results while Pantheon handles uptime, performance, scalability and security. We are the fastest growing Drupal and WordPress platform in the world, powering over 300,000 sites and serving billions of pages every month. Happy customers include some of the most recognized names in high tech, higher education and NGOs, such as Patch, Apigee, UC Berkeley, Arizona State University, and the United Nations.
With 35% of the web running open source, we are growing aggressively into a huge market opportunity and looking to expand our Customer Success team. That’s where you come in.
Just the remote jobs you want sent straight to your inbox weekly.