Senior Enterprise Customer Success Manager

permanent

Fully Remote

Only accepting applications from: United States

Analyze data from multiple sources to make recommendations and guide customer behavior effectively.
Understand objectives and respond to customer needs effectively.
Deeply understand your book of business, knowing your customers and their goals.
Guide customers consistently, anticipate/resolving risks, and aligning on success criteria.
Serve as a trusted advisor by engaging stakeholders towards a shared vision.
Apply best practices from other customers for consulting.
Tailor communications based on customer data to position strategy and ROI.
Champion the development of Customer Success Plans and vet alignment with clients.
Complete activities to ensure customer satisfaction and value from the platform.
Connect with internal teams to maximize customer experience.
Stay informed on sales and revenue trends for industry credibility.
Partner with Account Executives in renewals and expansion strategies.
Perform other duties as assigned.

Experience

Bachelor’s degree in a related field, or equivalent work experience.
At least 10 years of experience in CSM, Account Management, or similar roles in SaaS.
Knowledge of Sales Engagement or Marketing Automation Software and CRM integration.
Strategic and critical thinking skills.
Effective problem-solving skills.
Ability to synthesize data for decision-making.
Strong initiative and self-starter attitude.
Effective active listening skills with strong communication abilities.
Strong emotional intelligence and empathy.
Ability to build effective relationships and influence without direct authority.
Experience in managing complex or strategic clients and driving tool adoption.
Domain knowledge in sales processes or go-to-market strategies.