Senior Professional Services Consultant

• Serve as the primary point of contact for customers through onboarding and implementation.
• Deliver implementations on time, keeping customer teams up and running against agreed milestones.
• Own delivery of Outreach's AI Agents — Research Agent, Revenue Agent, Personalization Agent, Deal Agent, and Meeting Prep Agent — from configuration and prompt engineering through adoption.
• Demonstrate project management excellence, including keeping stakeholders on track, staying within budget and margin, managing risk, meeting milestones on time, and securing customer sign-off at project completion.
• Drive successful platform adoption during and after go-live.
• Support existing customers who purchase additional services post-launch, including managed services, optimizations, technical audits, and expansions.
• Identify new opportunities for additional services and connect customers with the right teams to begin scoping.
• Document and manage customer information so handoffs between teams and resources are seamless.
• Own the post-launch handoff of customers to our Customer Success team.
• Partner with Support, Product, and Engineering to capture customer feedback and see it through.
• Contribute to defining and refining initiatives, methodologies, assets, and programs within Professional Services — including how AI is embedded into our delivery workflows.

• 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success), acting as a strategic advisor to customers in a SaaS environment.
• Proven track record of building trust and developing client relationships.
• Experience with AI tools and techniques.
• Bonus: Hands-on experience configuring, tuning, or piloting AI agents.
• Drive initiatives with clear expectations, manage risk, and identify and adhere to project timelines.
• Ability to communicate credibly at every level of a customer organization.
• Proven self-starter with a history of improving processes and methodologies.
• Ability to break down ambiguous problems into concrete, manageable components.
• Technical aptitude with a track record of learning new tools and processes in a fast-paced environment.

Pay range: $100K - $135K

• Flexible time off
• 401k
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the Office
• Diversity and inclusion programs that promote employee resource groups