Sr. Business Value Consultant

• Offer comprehensive best practice guidance to customers at various stages of their journey by facilitating workshops and providing strategic advisory support.
• Assist customers in establishing a data strategy to track KPIs and recommend strategies to improve adoption, engagement, and business impact.
• Present strategic recommendations and insights to customer stakeholders to connect communication strategies and platform use cases to broader organizational priorities.
• Collaborate with customers to develop a content strategy and guide publishers in following best practices and governance strategies.
• Work with Customer Success Managers to proactively identify and mitigate risks in Enterprise accounts.
• Partner with the Presales team to showcase unique differentiation in communications design, strategy, and business impact.
• Coach Business Value Consultants to provide mentorship and strategic guidance.
• Lead strategic initiatives by managing Business Value Consulting projects and coordinating cross-functional efforts.
• Act as an escalation point for Business Consultants to resolve complex customer issues.

• Bachelor's Degree in Business Administration, Communications, or related field, or equivalent experience.
• 8+ years of experience in professional services, SaaS customer success, or equivalent communications experience.
• Demonstrated client relationship, communication, and presentation skills.
• Ability to successfully collaborate internally with multiple teams.
• Capability to develop and execute data-driven strategies for business growth and customer success.
• Experience owning the full value lifecycle, from discovery to post-sale validation.
• Excellent analytical and problem-solving skills.
• Experience building business cases, ROI models, or value frameworks.
• Strong business acumen and strategic thinking.
• Strong project management skills and ability to deliver projects within scope, budget, and timeline.
• Operational knowledge of internal communication or HR platforms, or similar platforms preferred.

Pay range: $80K - $93K

• Excellent PTO program
• Great health benefits
• Casual and friendly environment
• Remote work
• Leadership team committed to your personal and professional growth