Sr. Customer Analyst

• Own customer reporting and analysis across key lifecycle metrics including acquisition, retention, churn, engagement, and lifetime value
• Write, maintain, and optimize complex SQL queries in Snowflake to support recurring reporting, ad hoc analysis, and experimentation
• Build and maintain standardized customer datasets, metrics, and reporting frameworks to ensure consistency across teams
• Partner with Retention, Lifecycle, Loyalty teams to define analytical requirements and answer strategic business questions
• Analyze customer behavior trends, cohort performance, and subscription dynamics to surface insights and growth opportunities
• Support experimentation and testing by defining success metrics, building measurement frameworks, and analyzing results
• Create clear, executive-ready dashboards, summaries, and readouts that translate data into actionable recommendation
• Ensure data accuracy and quality through validation, documentation, and ongoing QA of reports and queries
• Contribute to best practices for customer analytics, reporting standards, and metric definitions

• 4–6+ years of experience in data analytics, customer analytics, or business intelligence within an eCommerce company
• Advanced SQL skills with hands-on experience querying large datasets
• Strong experience analyzing customer, subscription, or lifecycle data
• Proven ability to translate complex data into clear insights and recommendations for non-technical stakeholders
• Experience working with metrics such as retention, churn, LTV, cohort analysis, and engagement
• High attention to detail and strong ownership of data accuracy and reporting quality
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced, cross-functional environment

Pay range: $95K - $105K

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance discounts and benefits