Open to all applicants globally!
Sr Happiness Support Engineer
Remote – Work from Home – Can be based pretty much anywhere in the world!
As a Sr Happiness Support Engineer, you love helping people.
Transforming publishing on the web is no small task. Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues. We do this through listening to their needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.
In general, a typical day involves:
Being a Sr Happiness Support Engineer requires:
Sr Happiness Support Engineers should be fluent and eloquent in written English. If you know additional languages, be sure to tell us.
Competitive salary, professional growth, open vacation policy, generous parental leaves, wellness support, sabbaticals, more.
In our application form, you’ll be prompted to answer questions. We read through all of these carefully, so please be thorough and go into as much detail as you like! Only complete applications will be considered.
We’re a distributed company with more than 1300 Automatticians in 75+ countries speaking 90+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.
We believe in Open Source and the vast majority of our work is available under the GPL.
DIVERSITY, EQUITY, AND INCLUSION AT AUTOMATTIC
We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
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