Support Engineer

• Be the first line of support for AssemblyAI's customers, ensuring smooth API integration.
• Serve as the product expert, answering technical questions over live chat, Slack, and email.
• Wear multiple hats in customer interactions, acting as technical support, solutions advisor, or account manager.
• Act as liaison between customers and engineering team for bug reports, feature requests, and technical issues.
• Manage and contribute to technical resources, including documentation, SDKs, and third-party integrations.

• 1 year+ experience in a similar support role.
• Prior customer or client-facing experience, ideally in a high-growth startup environment.
• Experience working in a technical role, such as technical support or software developer.
• Ability to understand and translate technical language between clients and engineering teams.
• Experience working with REST APIs.
• Ability to demonstrate and explain API knowledge.
• Capability to creatively apply API functionality to solve use cases.

Pay range: $114K - $163K