Support Superhero

permanent
Fully Remote

Open to all applicants globally!

Are you fed up with the same routine, day in, day out… wake up, work, eat, rinse, repeat… yawn… dreaming of making a change, making a difference, and doing something you enjoy from anywhere in the world you fancy?

Stop dreaming about tomorrow; start making a difference today. Join our team at WPMU DEV and be the hero you’ve always known yourself to be!

Responsibilities

You’ll work on various WordPress projects across WPMU DEV, CampusPress, and Edublogs. We power and host websites used by millions of users every single day.

The role will involve:

  • Supporting our awesome members and customers
  • Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
  • Assisting with and solving all manner of WordPress questions with style!
  • Co-ordinating with developers over bugs, features, and cool new stuff
  • Being an active part of the Incsub team
  • Sharing cat photos, amusing videos, and animated gifs

Location is unimportant as long as you are available, enthusiastic, committed, passionate, and know your WordPress.

Reach for the skies; we have a heap of many challenges and opportunities for those who aspire to do more!

Experience

Qualifications

  • Love people and love yourself!
  • Have a really good familiarity with WordPress
  • Along with amazingly great communication skills, ideally, you’ll be a native English speaker, but we’re flexible on that
  • Are a great team player, keen on working in an expanding, motivated, distributed support team
  • Love impressive response times, typing speed (it matters), and the ability to really bang good stuff out
  • Might even be able to code (PHP/MySQL and/or HTML/CSS) a bit, or a lot, even better

Salary and Perks

  • You will be provided with all of the tools, support, and backing you need to get the job done
  • Offer very attractive working conditions for the right candidate
  • 28 days paid leave per annum (up to 35 days)
  • Opportunities for paid travel to attend WordCamps and other industry conferences
  • Long service leave (3 months off paid) after you’ve been with us for a while
  • Up to 2 months salary bonus based on company growth targets
  • Technology budgets every three years; the longer you serve, the higher the budget
  • General expenses budget yearly; the longer you work, the more you get

About Incsub

We Make WordPress Better at WPMU DEV, CampusPress, and Edublogs

We Make WordPress Better at WPMU DEV, CampusPress, and Edublogs

View all customer service jobs

Power Search

Find the jobs that don't get advertised

We've built a tool to help you discover all of the remote jobs that never get advertised.

Discover Power Search

Remote Jobs Weekly

Just the remote jobs you want sent straight to your inbox weekly.