Open to all applicants globally!
Hi, thanks for reading about our Weekend Support Specialist opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
We're looking for an outstanding Weekend Support Specialist to join our Customer Success team Thursday through Monday.
Our Customer Success team is about much more than just responding to customer issues. We strive to understand how our customers find value, how they use our product, and where they struggle -- then make that knowledge count by utilizing it to make our product and their experience with Knack amazing.
As a Weekend Support Specialist, a big part of your role is to cover support on Saturdays and Sundays while the rest of the team is offline. We're looking for someone who is self-motivated, independent, and calm under pressure to help make sure that Knack keeps running smoothly.
Knack is and has always been a 100% remote company. We started as a remote company so we know what it takes to ensure the success of a distributed team. TLDR: that essentially means that each member of the team has a huge amount of autonomy and ownership to define their work and impact.
We also emphasize the journey over the destination. We're looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that's you!
In this role, you will:
We’re looking for someone who is:
The biggest benefit of Knack is getting to alongside our awesome team of Knackleheads. We're a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.
These benefits aren't that bad either, though:
We are also passionate about learning and professional development. We provide multiple learning opportunities and encourage each other to continuously learn and grow:
Knack launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.
We've been growing steadily since as we've built our team, perfected our product, and nailed our product-market fit.
So how are we different?
We've built a tool to help you discover all of the remote jobs that never get advertised.Discover Power Search
Just the remote jobs you want sent straight to your inbox weekly.