The Customer Success Manager is responsible for successfully managing long-term relationships with key clients, ensuring their success with PageDNA.

Reports to: Director of Customer Success

Requirements, Work Hours and Location

This is a full-time salaried position and is open to citizens and resident aliens of the United States who can pass a background check we cannot sponsor work visas at this time. You can be located anywhere in the US provided you have a quiet home office with internet access. PageDNA has a generous PTO and paid Holiday plan, along with benefits for primary and dependents.

Responsibilities

Manage the relationship with existing clients by providing technical support via phone, email or ticketing system
Work directly with partner and customer teams to manage integration projects
Identify opportunities for expansion within existing accounts
Identify and escalate at risk accounts
Manage and perform technical maintenance tasks
Write bug reports utilizing defined format, including reproduction steps
Perform all duties in accordance with established procedures
Participate in continuous improvement of Customer Success policies, procedures, and tools
Complete other tasks as directed
Create, maintain and improve departmental policies and procedures
Maintain a working knowledge of current industry trends, techniques and tools
Conduct customer training sessions after becoming familiarized with our platform

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