What were looking for:

Fluency in the language you are applying for & English, particularly reading & writing.
Excellent attention to detail, strong communication skills, and knowledge of Computers.
Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
A logical, methodical approach with good analytical and problem-solving skills.
Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
Experience in playing consoles and or PC gaming advantageous.
Be comfortable discussing technical faults/issues relating to game consoles/PCs.
Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
All candidates should possess a desire to help, support and provide the best customer experience possible.

PC requirements:

An internet speed minimum of 10 Mb/s download internationally.
A minimum of 4 GB RAM memory.
Your computer should run at least a 64-bit version of Windows 8 or newer or a recently released version of macOS.
An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
A screen with at least a 1080p Full HD display. External monitors are acceptable.
A (smart)phone usable for two-factor authentication that runs at least:
Android 4.4 or newer.
Apple iOS 10.0 or newer.
Your own Webcam, Headset and Laptop/PC.
Your own separate and private working area with comfortable table & chair.

Applicants Requirements:

Candidates living in the UK, Philippines, Poland, Romania, Portugal or Brazil must have the Right To Work in that Country (Citizenship, valid working VISA or permit) and will usually be offered a PTW Employee Employment Contract.
All other candidates must have an Upwork profile or if successful, create an Upwork account. We will help.
All candidates must adhere to confidentiality and security protocols, at all times.
All candidates will be required to pass an online language and skills test, including a final competency based live interview.
All applications should submit their CV in English.

Training

All candidates whether full or part time will complete a mandatory online paid familiarisation course to ensure you have the necessary skills and knowledge to do your role, running Monday to Friday 0900-1730 UK. Thereafter you will work on your given shift pattern and have access to continued support. All working hours are UK based.

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