Open to all applicants globally!
Well hello! You’ve finally found us.
We’re Help Scout. Maybe you haven’t heard of us before, and that’s okay. Or maybe you’ve heard the name, but you don’t remember why. Either way, you’ve landed on this page because you were at least a little curious, and we like that about you.
We’re looking for someone who’s super thoughtful, intentional, humble, meticulous, and weird, and self-motivated, and funny, and tenacious, and super creative, and did I say self-motivated? That’s because we’re a remote company! Being a remote contributor is incredibly empowering and rewarding for the right kind of person. It’s perfect if you don’t love wearing pants, or enjoy going out for ice cream in the middle of the day because it was nice outside and you just kinda felt like it. It’s the best for people who feel more like inventors than pixel-pushers — people who can carry their work and own their craft.
Designers here do a lot of things, but to summarize, we are shepherds of the brand. Everything customer-facing passes through the design team in some way. You’ll be making things that are seen and used by several hundred thousand people every month, and it’s your job to ensure that every moment — no matter how big or small — feels, looks, and sounds like Help Scout.
About the role
Some of the work you may find yourself doing on a typical day includes:
Help Scout is made by roughly 80 people in 40+ cities around the world, all with a passion for excellence in their craft. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.
Since launching in April of 2011, Help Scout now powers 9,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.
Designed to go the distance
Our mission is to foster the world’s customer-centric businesses by providing tools that serve customers in the most human, helpful way. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.
We’re builders without borders
Our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life harmony seriously, too, as we want every career at Help Scout to be a long and satisfying one.
Apply here: http://bit.ly/2AyTf0l
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