Senior UX Designer

Fishawack Health (FH) is a leading global commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

The future of health is fast-paced and complex, demanding a different approach. Established in 2001, our 1,300+ healthcare experts combine their knowledge and expertise across our 4 core disciplines Consulting; Medical; Policy, Access, Value, Evidence; and Marketing.

Working across the product and service lifecycle, together with our teammates in shared creative teams (Creative Studio, Editorial Services, Motion, Digital, Events, and Media) and Group Services, we engage our collective force to innovate and solve the complex healthcare challenges of today and tomorrow.

We live and breathe our five values in everything we do: We are authentic. We value difference. We play for the team. We own the challenge. We enjoy the journey. At Fishawack Health, we imagine a healthier world and build the connections to make it happen.

What You Will Do:

• Ensure projects are being created and built with the audience at the center, as the usability subject matter expert
• Support training of more junior UX team members and non-UX roles, as necessary for their role
• Own key deliverables that support client conversations and understanding of the solutions, defining KPIs, developing appropriate content based on UI and architecture, supporting digital style guides and ADA compliant UI comps, functionality requirements and key measurement requirements
• Use knowledge of design principals, UX standards, usability best practices and understanding of technology frameworks to guide digital solution frameworks, experience design, content strategy and UI requirements
• Take responsibility for UX deliverables and organize appropriate quality control checks
• Collaborate with Digital leadership in improving process and work quality for the UX function
• Understand and work within project parameters: client goals and requirements, internal goals, usability, technical constraints, as well as budget and schedule; Interact with internal groups and manage deadlines
• Lead client conversations around UX solutions, clearly explaining rational and recommendations
• Collaborate with the creative design team in development of UI Style Guides and interaction design requirements
• Collaborate with creative brand team in capturing a digital solution’s look and feel, ensuring the emotional impact is supported by usability best practices
• Support the build of user testing plans with digital producers and provide UX optimization recommendations based on results
• Responsible for ongoing personal training to stay relevant within industry trends
• Experiment with new tools and techniques to improve our work
• Work with in-house art department/studio as well as outside suppliers as needed
• Present UX content, theories and principals to both external and internal teams, with authority

Please submit at least 1 relevant Digital example. When submitting your portfolio PDF or link to portfolio. Live examples, visual prototypes or flat screens all count.

About You:

• Bachelor’s Degree in advertising, marketing, graphic arts or equivalent area of study.
• Minimum 2-4 years of UX-focused experience
• Additional 5-7 years of design or content creation experience
• A proven track record managing all aspects of UX deliverables
• Able to juggle multiple responsibilities under tight deadlines
• A master of details
• Excellent UX/UI design experience for Web applications (traditional browser and .mobi). Experience with Responsive Design techniques and CSS Preprocessors (LESS, SASS) and Libraries (Bootstrap) in depth knowledge of current and emerging Web technologies with a focus on user interface
• Experience building and implementing user testing processes
• Able to work both independently and as part of a team
• Able to pitch in and stay late when needed
• Logical grasp of both B2C and B2B marketing
• Strong working examples of UX solutions you can talk through and are genuinely proud of
• Expert proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign, Acrobat), and digital tools such as Sketch, InVision and Zeplin. Good experience with MS Office Suite (Word, PowerPoint, Excel).
• Experience with (and understanding of) the print, video, and digital production process
• The ability to own projects and supervise activities and production as necessary

Salary: $Competitive + excellent benefits (bonus, pension, healthcare, life cover etc.)

Location: Fully flexible, including remote – US

Fishawack Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization to encourage diversity of thought, inclusive behaviour, and innovative solutions. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have offices in 19 city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.

Reasonable adjustments:

We’ll consider any reasonable adjustments you’d like us to put in place in the interests of fairness and equal opportunities.

Fishawack Health is an equal opportunities employer and place where everyone is welcome. We strongly encourage people from minority backgrounds, LGBTQIA+, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.