Sr. Director, Customer Experience & Design (UX)

permanent

Fully Remote

Only accepting applications from: United States

Understanding core business problems and requirements from customers, prospects, sales, and support
Own the Saviynt modern experience
Develop roadmaps that make hard tradeoffs and prioritize the highest value work first
Collaborate closely with Architects, Engineers, and UX to define robust and scalable solutions
Lead cross-functional teams to bring new products to life and drive adoption and success
Leverage product data to continually get smarter about how to improve our existing products
Track industry trends and think strategically to develop solutions that are differentiated versus the competition
Be the subject matter expert for product areas and help enable counterparts in marketing and technical sales
Drive technical development in a project/program management capacity, including the development of and reporting on complex program schedules
Lead a collaborative design process for Saviynt product portfolio using data-informed design practices, user research, and market needs
Create storyboards and wireframes to communicate and validate designs with stakeholders
Lead the design team to produce user-centric designs by creating user journey maps and developing personas
Lead the design team to create and own the design guide and philosophy to ensure a cohesive and consistent design across the platform

Experience

15+ years of product management experience with 10+ years managing Product or Design teams. Highly preferred: Experience directly managing UX designers
Bachelor’s degree or higher in Design, Advanced degree in a technical field or equivalent relevant experience. Comfortable with executive and stakeholder communications
Exemplary communication and relationship skills (verbal, written, and presentations)
Track record of successful delivery of company-critical projects
Strong leadership skills and executive presence
Experience with enterprise products or services
Experience with technical platform products and developer users
Knowledge in identity, access management, device/mobility management, and/or developer-facing products
Background in SaaS products