Applied AI Engineer

• Guide customers through their entire product journey—from initial implementation and technical onboarding, through development and testing, all the way to production deployment. Continue to provide support post-launch to ensure their implementation is performing optimally and meeting their business objectives.
• Build custom demos and prototypes that showcase how AssemblyAI's models can solve specific customer use cases.
• Lead technical discovery sessions with prospects and customers to understand their requirements and design optimal implementations.
• Assist with competitive evaluations by providing benchmarks, designing fair comparison tests, and helping customers evaluate our models against alternatives.
• Troubleshoot production issues for customers using our streaming and async APIs, sometimes requiring you to debug code in languages you may not use daily (Java, Go, Ruby, etc.).
• Provide technical guidance on architecture, scaling, data privacy, and best practices for integrating our APIs.
• Create proofs-of-concept that demonstrate the "art of the possible" with Speech AI.
• Travel to customer sites for technical workshops, implementation support, and relationship building with key accounts.
• Serve as the voice of the customer to our Product and Research teams—test and dogfood new products and features before they reach customers, providing feedback from a practitioner's perspective.
• Contribute to documentation, guides, and example code that help developers integrate our APIs more effectively.
• Identify patterns in customer issues and work with Engineering to address root causes (SDK improvements, better error messages, new features).
• Collaborate with Sales and Success teams to ensure smooth handoffs and consistent customer experience.
• Participate in team off-sites to align on strategy, share learnings, and build team cohesion.
• Stay current on AI/ML developments, particularly in speech recognition, NLP, and audio processing.
• Experiment with new use cases and applications of our models.
• Build and maintain an open-source repository of demos, integrations, and reference implementations.
• Represent AssemblyAI at conferences and industry events, delivering talks or running workshops when appropriate.

• Located in or willing to relocate to New York City or San Francisco
• 4+ years of customer-facing experience in highly technical environments, requiring strong software engineering skills, including roles such as Solutions Architect, Developer Advocate, Technical Solutions Engineer, or equivalent
• Strong programming skills in Python and/or TypeScript/JavaScript, with the ability to read and debug code in other languages
• Excellent written and verbal communication skills—writing customer emails, internal documentation, and technical guides regularly
• Experience with web APIs, WebSockets, and real-time data streaming
• Understanding of audio fundamentals (sample rates, encoding formats, codecs) or willingness to learn quickly
• Ability to leverage AI tools creatively to move quickly—proficiency with tools like Claude, Cursor, Windsurf, or similar AI-assisted development tools to accelerate prototyping, debugging, and problem-solving
• Problem-solving mindset—able to debug unfamiliar codebases, identify root causes, and propose creative solutions
• Comfort with ambiguity and fast-paced work—often being the first line of defense on novel problems
• Ability and willingness to travel domestically and internationally as needed (approximately 10-25% of the time)

Pay range: $195K - $250K