Applied AI Engineer

• Guide customers through their entire product journey from initial implementation and technical onboarding, through development and testing, all the way to production deployment.
• Build custom demos and prototypes that showcase how AssemblyAI's models can solve specific customer use cases.
• Lead technical discovery sessions with prospects and customers to understand their requirements and design optimal implementations.
• Assist with competitive evaluations by providing benchmarks, designing fair comparison tests, and helping customers evaluate models.
• Troubleshoot production issues for customers using streaming and async APIs.
• Provide technical guidance on architecture, scaling, data privacy, and best practices.
• Create proofs-of-concept that demonstrate the art of the possible with Speech AI.
• Travel to customer sites for technical workshops and relationship building.
• Serve as the voice of the customer to Product and Research teams.
• Contribute to documentation, guides, and example code that help developers integrate APIs.
• Identify patterns in customer issues and work with Engineering to address root causes.
• Collaborate with Sales and Success teams to ensure smooth handoffs.

• 4+ years of customer-facing experience in highly technical environments, requiring strong software engineering skills.
• Strong programming skills in Python and/or TypeScript/JavaScript, with the ability to read and debug code in other languages.
• Excellent written and verbal communication skills.
• Experience with web APIs, WebSockets, and real-time data streaming.
• Understanding of audio fundamentals or willingness to learn quickly.
• Ability to leverage AI tools creatively.
• Problem-solving mindset.
• Comfort with ambiguity and fast-paced work.
• Ability and willingness to travel domestically and internationally as needed.

Pay range: $150K - $250K