Forward Deployed Engineer – AI Revenue Agents

• Lead AI Agent Pilots & Implementations: Deploy and configure Outreach’s AI Revenue Agents in real customer environments.
• Understand & Map GTM Workflows: Partner with Sales, Marketing, and RevOps stakeholders to deeply understand business processes.
• Customize & Tune AI Behavior: Adapt agent capabilities to customer-specific use cases using prompts, data integrations, and routing logic.
• Develop Reusable Solutions: Build and document repeatable implementation patterns and success criteria.
• Act as a Product & Field Liaison: Provide structured feedback to Product and Engineering and communicate roadmap priorities to customers.
• Train & Enable Customer Teams: Support customer readiness and change management with training and documentation.

• 5+ years in customer-facing implementation or deployment roles.
• Experience with AI/ML systems, LLMs, or prompt engineering a plus.
• Technical experience with SaaS integrations, APIs, data pipelines, or CRM systems.
• Strong understanding of sales workflows.
• Ability to translate complex business processes into clear deployment plans.
• Strong communication skills for cross-functional work.
• Experience in Agile or iterative implementation models.

Pay range: $90K - $110K

• Flexible time off
• 401k plan
• Generous medical, dental, and vision coverage
• Parental leave program
• Infertility/assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the office
• Diversity and inclusion programs