Manager, Developer Success, EMEA

permanent

Fully Remote

Only accepting applications from: United States

Lead, coach, and develop a high-performing team of Platform Architects and Developer Success Engineers to deliver exceptional customer outcomes
Own your team’s impact on technical success to support key revenue growth metrics like NDR and expansion.
Implement and continuously improve repeatable post-sales playbooks that drive consistency, predictability, and quality at scale
Empower your team to build trusted partnerships with customer developer teams and their executives, aligning technical engagements with customer business objectives.
Monitor team performance, manage workload and priorities, and remove blockers to ensure your team can execute effectively
Collaborate closely with Sales, Support, and Product teams to deliver a seamless and integrated customer experience
Analyze customer and team data to inform decisions and improve operational effectiveness

Experience

Demonstrated success leading technical customer-facing teams (e.g., Solutions Engineering, Consulting) and consistently driving impactful customer and business results.
Deep technical knowledge of modern Web architectures — able to coach a team that engages engineering leaders credibly on architectural decisions
Strong operational mindset: able to drive execution, manage workload, and balance competing priorities
Business acumen and understanding of how technical engagements contribute to retention, expansion, and customer growth
Empathy for developers and a passion for delivering exceptional developer experiences
Strong collaborator and communicator

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.