Principal Engineer, AI Architect

• Architect and build next-generation Conversational AI products that push the boundaries of what's possible
• Lead and mentor engineering teams, setting technical direction and best practices
• Partner with Product to shape requirements and translate vision into scalable solutions
• Design cloud-native architectures that are resilient, scalable, and built for the future
• Integrate cutting-edge AI tools and services, championing their adoption across the team
• Drive engineering excellence through comprehensive test automation and quality-first delivery

• 10+ years building full-stack applications with Java and Node.js (Python and Vue.js are a plus)
• Bachelor's or Master's degree in Computer Science, Communications, or related field
• 5+ years designing and architecting enterprise-grade SaaS Products
• 5+ years shipping AI products to production
• Deep experience with cloud platforms (GCP experience is a plus)
• Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have)
• Proven track record leading engineering team as technical expert

Pay range: $190K - $210K

• Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs
• Wellness Resources: Access to wellbeing resources and programs including our EAP plan
• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling
• 401(k) Retirement Plan: Offering a plan and a 4% employer match
• HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis
• Employee Stock Purchase Program (ESPP): Participate with a discount on company shares
• Additional Insurances: Basic and supplemental life insurance, AD&D insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance
• Development: Access to internal professional development resources
• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval
• Paid Public Holidays
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services
• Remote-First Model: Offering excellent work-life balance and flexibility, with dedicated WeWork space for in-person collaboration