Trust & Safety Specialist - (International)

permanent

Fully Remote

Only accepting applications from: United States

Investigate reported violations of house rules.
Coordinate cross-functional incident response.
Provide a resolution to escalated or potentially harmful situations.
Assist in prevention and detection of future risks.
Respond to inbound customer contacts and urgent incident types.
Monitor in-unit technology and proactively contact community members violating house rules.
Provide empathetic and caring support for community members with negative experiences.
Conduct thorough investigations analyzing data from sensors and gathering statements.
Utilize critical thinking, emotional intelligence, and creative problem-solving skills.
Coordinate with cross-functional partners to manage and resolve risky situations.
Identify and communicate potential risks for internal escalation.
Evaluate existing processes and contribute to development of best practices for the program.

Experience

3+ years of experience in a customer-facing Trust & Safety role.
3+ years of experience in conducting investigations and handling high-priority issues.
Knowledge and experience managing cross-functional incident response efforts.
Expertise in active listening and clear communication.
Sound judgment and problem-solving skills with minimal oversight.
Expertise in de-escalation techniques and victim advocacy.
Willingness to work off-hours, including weekends and holidays.