Director, IT Operations Engineering

permanent
Fully Remote

Only accepting applications from: United States

  • Lead the strategy, design, and execution of IT operations engineering to ensure stability, scalability, and performance across global environments
  • Serve as primary escalation point for DevOps-related account issues and service requests; collaborate with business units and internal teams to triage and resolve problems
  • Support project setups, deployments, and infrastructure verification in alignment with internal best practices
  • Continuously monitor automated alert systems, triaging events and ensuring proactive resolution
  • Collaborate with IT Operations & Engineering and business teams to deliver internal solutions that meet operational, security, and client requirements
  • Track industry trends and emerging DevOps technologies to inform future capabilities
  • Oversee the Endpoint Engineering team in the design, configuration, deployment, and maintenance of Windows and macOS environments (physical and virtual)
  • Provide reporting and updates to leadership on OS upgrades, migrations, and patch deployments through MDM tools (Intune, Kandji)
  • Ensure endpoint environments and applications remain secure, reliable, and compliant with enterprise standards
  • Evaluate and recommend emerging endpoint technologies to improve security, performance, and end-user experience
  • Act as primary liaison between IT operations, information security, and business units to ensure alignment of priorities and solutions
  • Partner with Supplier Risk Management, Cyber Defense, and Application Security teams to resolve operational and security-related issues
  • Represent IT Operations in executive forums, client engagements, and compliance audits
  • Maintain accurate and up-to-date system documentation, operational procedures, and end-user guides

Experience

  • 8–10+ years of progressive experience in IT operations, DevOps, endpoint engineering, and enterprise platform management, with proven leadership experience
  • Certifications in relevant MDM platforms (Intune, Kandji, or equivalent)
  • Expertise in endpoint management across Windows and macOS environments, including automation workflows and enterprise-scale deployments
  • Strong technical understanding of infrastructure, enterprise platforms, and security technologies
  • Proficiency in PowerShell, Bash, and infrastructure-as-code automation concepts
  • Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • Strong collaboration and communication skills; demonstrated ability to work effectively across technical and non-technical teams
  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred; equivalent professional experience considered

Salary and Perks

Pay range: $136K - $182K

About Bounteous

Creating digital solutions for today's challenges and tomorrow's opportunities.

Creating digital solutions for today's challenges and tomorrow's opportunities.

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