IT Manager (Hybrid)

permanent

Fully Remote

Only accepting applications from: United States

Respond to employee issues and tech support requests. Provide backup coverage to your team as needed.
Make recommendations and implement a highly secure infrastructure environment & architecture.
Develop consistent, clear processes & procedures to reduce errors in execution.
Maintain IT policies and vendor relationships while delivering on quarterly IT objectives
Evaluate emerging technologies to advance our IT infrastructure and scalability as Nutrafol grows.
Set-up and manage a help desk ticketing system to assist employees with various issues spanning AV, computer software, mobile devices, network connectivity, G-suite, etc.
Partner with People Ops/Talent Acquisition to create best practices related to onboarding/offboarding employee equipment & tech platform needs.
Brief and update the Executive team regularly on all IT related matters.
Control access to various cloud-based solutions and assist in the procurement of new systems to improve employee satisfaction and efficiency.
Coordinate and perform maintenance and provide ongoing support for all of Nutrafol’s infrastructure environment.
Provide oversight on system access and enforce standard security principles as defined by the company.
Manage all vendor relationships related to computers, software, and security.
Manage internet/network, conference room AV, and other systems to keep the office space running efficiently.
Procure and manage computers, monitors, and accessories for all employees and manage efficient reuse of older equipment.

Experience

6-8 years of experience working in a mixed Mac & PC environment with experience setting up, configuring, and troubleshooting both families of devices
2+ years of experience hiring, supervising, and managing teams
Previous experience working in a scaling company, like agencies or startups; eComm experience is a plus
Experiencing managing G-Suite required
Working knowledge of JIRA service desk
Experience with Kandji is a plus
Experience implementing an infrastructure performance monitoring program that takes into account hybrid cloud infrastructure
Experience managing iOS and Android devices to assist employees with troubleshooting
Excellent oral communication and writing, as this role constantly interacts with our Executive team and employees
Incredibly detail-oriented and organized, managing multiple streams of work at a time with regular disruptions
Experience working with remote employees and remote logistics is required