QMS Manager

• Build and maintain the Security Quality Management System across agentic investigations and human-led investigations.
• Establish sampling methodologies, review cadences, quality standards, and validation criteria for decisions, workflows, escalations, and remediations.
• Independently review agentic investigation outcomes and compare agentic decisions with expert analyst outcomes to establish trusted human baselines.
• Monitor decision quality, workflow effectiveness, behavioral drift, and recurring failure patterns, escalating significant risks before they affect customers.
• Produce quality scorecards and reporting that explain accuracy, trends, confidence intervals, and operational impact to leadership and stakeholders.
• Lead root-cause analysis and corrective-action validation, then turn findings into practical improvements with Analysis, Product, Engineering, and Security Operations.
• Use AI tools to work faster and smarter on everyday analysis, reporting, and synthesis while applying sound judgment to validate outputs.

• 5+ years of experience building or managing quality, governance, operational excellence, or control programs, ideally in a security operations environment.
• Experience managing people, setting clear expectations, coaching performance, and building team capability.
• Security operations background and understanding of how SOC investigations, analyst decisions, escalations, and remediation outcomes fit together.
• Ability to design meaningful quality measurements, sampling approaches, review processes, and reporting.
• Comfortable building a program from scratch, defining practical standards, and improving them as systems, workflows, and operational needs change.
• Ability to communicate findings directly and constructively, maintain independence in assessments, and turn quality risks into clear corrective actions.
• Experience using AI tools to improve day-to-day analysis and reporting while checking outputs carefully.

Pay range: $185K - $200K

• 100% remote work environment
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth