Sr. Director Customer Security and Trust

permanent

Fully Remote

Only accepting applications from: United States

Serve as the primary security representative in customer and prospect engagements, including security deep dives, architecture reviews, due diligence activities and executive briefings.
Articulate security architecture, threat model, controls, and risk management approach across cloud, application, data, and identity layers.
Drive technical security discussions during pre-procurement stages, addressing customer concerns related to confidentiality, integrity, availability, privacy, and compliance.
Partner with Sales and Customer Success teams to support deal cycles by proactively addressing security objections and accelerating trust.
Act as a bridge between customers and internal security, engineering, and product teams to clarify requirements, risks, and roadmap alignment.
Maintain a comprehensive understanding of the organization’s security design, tooling, processes, and incident response capabilities to ensure accurate and consistent messaging.
Represent the company’s security program in customer-led penetration testing discussions, third-party assessments, and assurance reviews.
Contribute to the continuous improvement of customer-facing security artifacts, including security whitepapers, architecture diagrams, trust documentation, and FAQs
Track emerging customer security expectations, regulatory trends, and industry best practices to inform security strategy and customer messaging.

Experience

12+ years of experience in information security, with a strong background in Security Architecture, Cloud Security, Application Security and Compliance.
Proven experience leading technical security discussions with external customers, auditors, or regulators.
Deep understanding of modern security architectures across cloud (AWS, Azure, or GCP), SaaS platforms, APIs, and distributed systems.
Strong knowledge of identity and access management, encryption, network security, application security, logging/monitoring, and incident response.
Hands-on experience with security frameworks and standards such as ISO 27001, SOC2, NIST, CSA CCM, and privacy regulations (GDPR, etc.).
Ability to translate complex technical concepts into clear, business-relevant explanations for both technical and non-technical audiences.
Excellent written and verbal communication skills, with strong executive presence.
Prior experience in a customer-facing security role such as Customer Security Architect, Security Assurance, or Trust Office roles.
Relevant security certifications (e.g., CISSP, CCSP, CISM, AWS/Azure Security certifications) are nice to have but not required
Experience working closely with legal, compliance, and privacy teams on customer assurance topics.