Account Manager, Commercial

• Manage a high volume of accounts with proactive engagement to drive customer value and adoption.
• Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention.
• Build partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform.
• Apply successes, best practices, and learnings from Outreach customers to consult with other customers.
• Partner with and influence key stakeholders to achieve customer goals, removing roadblocks where necessary.
• Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams as needed.
• Engage with operations teams and multi-thread within accounts to reach key decision-makers.
• Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless and high-quality implementation.
• Update and manage systems of record including Outreach, Salesforce (SFDC), and other tools to ensure data accuracy.
• Identify risks or barriers to client health, and provide targeted mitigation strategies.
• Forecast renewals and expansion pipeline with high accuracy using Outreach’s forecast methodology.
• Act as the primary point of contact for customers, assisting with product training, strategic guidance, platform best practices, and selling expertise.
• Prioritize multiple projects simultaneously, managing various internal and external stakeholders.
• Stay abreast of sales and revenue trends to increase credibility in the industry.

• Bachelor's degree in a relevant field or equivalent work experience required.
• At least two years of sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment.
• Ability to navigate complex networks within an organization.
• Strong business acumen to drive transformation and customer outcomes.
• Experience demonstrating value realization in a product, platform, or service.
• Negotiation skills.
• Project management skills.
• Effective problem-solving skills.
• Effective time management and prioritization skills.
• Ability to synthesize data from multiple sources for decision-making.
• Deep understanding of sales operations, sales team strategies, methodologies, and KPIs.
• Knowledge of various sales methodologies and their application to customer usage of the Outreach platform.
• Ability to influence decisions without direct authority.
• Strong financial acumen to showcase metrics and potential ROI.
• Ability to manage and navigate complex renewals and expansions sales cycles.
• Ability to build and cultivate strong, trusting relationships and partnerships.
• Effective communication skills, both written and verbal.
• Effective active listening skills.
• Executive presence and strong interpersonal skills.
• Team player with a high sense of drive and initiative.

Pay range: $120K - $165K

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Parental leave program with paid night nurse and gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses
• Snacks and beverages in the office, along with fun events
• Diversity and inclusion programs promoting employee resource groups